Privacy Policy — rpjl Online Casino

1 Introduction

rpjl ("we," "us," or "our") operates the online gaming platform accessible at rpjl.org (the "Platform"). We are committed to protecting the privacy and personal data of all users ("you" or "your") who access or use the rpjl Platform.

This Privacy Policy describes how rpjl collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform. It also describes the rights available to you under the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (the "DPA"), and its implementing rules and regulations, as administered by the National Privacy Commission (NPC) of the Philippines.

By registering for an rpjl account or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please do not use the rpjl Platform.

This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which are incorporated herein by reference.

2 Personal Data We Collect

rpjl collects personal data that you provide directly to us, data generated through your use of the Platform, and data obtained from third parties where permitted by law. The categories of personal data we collect include:

2.1 Data You Provide Directly

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e.g., Philippine passport, SSS, UMID, or driver's license number) provided during account registration and KYC verification;
• Contact Data: Email address, Philippine mobile number, and residential address;
• Financial Data: GCash account details, Maya account details, bank account information (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card details used for deposits and withdrawals;
• Account Data: Username, password (stored in hashed form), account preferences, and communication preferences;
• Communications Data: Records of your correspondence with rpjl customer support, including chat logs, emails, and support tickets.

2.2 Data Generated Through Platform Use

• Transaction Data: Details of all deposits, withdrawals, bets placed, games played, bonuses claimed, and winnings received on the rpjl Platform;
• Technical Data: IP address, device type, operating system, browser type and version, mobile network information, and unique device identifiers;
• Usage Data: Pages visited, features used, session duration, click-stream data, and other information about how you interact with the rpjl Platform;
• Location Data: General geographic location derived from your IP address, used to verify eligibility and comply with jurisdictional restrictions.

2.3 Data from Third Parties

• Identity verification data from KYC service providers;
• Fraud prevention and anti-money laundering (AML) screening data from compliance service providers;
• Payment verification data from payment processors and financial institutions.

3 How We Use Your Personal Data

rpjl uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your rpjl account, including verifying your identity and age (21+) at registration and on an ongoing basis;
• Service Delivery: To provide you with access to the rpjl Platform, process your bets and transactions, and deliver the gaming services you have requested;
• Payment Processing: To process deposits and withdrawals through your chosen payment method and to maintain accurate financial records;
• Legal and Regulatory Compliance: To comply with our obligations under Philippine gaming regulations, the Data Privacy Act of 2012, anti-money laundering laws, and PAGCOR requirements, including KYC verification and transaction monitoring;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, cheating, and other prohibited conduct on the Platform;
• Responsible Gaming: To monitor gaming patterns, identify potentially problematic gambling behavior, and administer responsible gaming tools such as deposit limits, session limits, and self-exclusion;
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Marketing and Promotions: To send you information about rpjl promotions, bonuses, and new features, where you have consented to receive such communications. You may opt out at any time;
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the rpjl Platform.

4 Legal Basis for Processing

rpjl processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and rpjl (i.e., the Terms & Conditions), including account management, service delivery, and payment processing;
• Legal Obligation: Processing is necessary for rpjl to comply with applicable Philippine laws and regulations, including KYC, AML, and PAGCOR reporting requirements;
• Legitimate Interests: Processing is necessary for rpjl's legitimate interests in fraud prevention, platform security, and business improvement, provided such interests are not overridden by your rights and interests;
• Consent: For marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.

5 Sharing Your Personal Data

rpjl does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Service Providers: Third-party vendors who provide services on our behalf, including KYC verification providers, payment processors (GCash, Maya, BPI, BDO, and other Philippine banks), IT infrastructure providers, customer support platforms, and analytics providers;
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where disclosure is required by law or regulation;
• Law Enforcement: Philippine law enforcement authorities, where disclosure is required by a valid legal process, court order, or to protect the rights, property, or safety of rpjl, its users, or the public;
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of rpjl's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy;
• Professional Advisors: Lawyers, auditors, and accountants engaged by rpjl, subject to professional confidentiality obligations.

All third-party service providers engaged by rpjl are contractually required to process your personal data only in accordance with our instructions and this Privacy Policy, and to implement appropriate technical and organizational security measures.

6 Data Retention

rpjl retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with Philippine AML and gaming regulations;
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act and PAGCOR regulations;
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by applicable law;
• Customer Support Records: Retained for three (3) years from the date of the last interaction;
• Marketing Consent Records: Retained until you withdraw your consent, plus a reasonable period thereafter for compliance purposes.

When personal data is no longer required, rpjl will securely delete or anonymize it in accordance with our data disposal procedures.

7 Data Security

rpjl implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the rpjl Platform;
• Encryption of sensitive data at rest, including financial information and government ID numbers;
• Strict role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability scanning of the Platform;
• Two-factor authentication (2FA) options for user accounts;
• Comprehensive employee training on data protection and information security practices.

While rpjl takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, rpjl will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.

8 Cookies and Tracking Technologies

rpjl uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management, security, and fraud prevention. These cannot be disabled;
• Performance and Analytics Cookies: Help us understand how users interact with the rpjl Platform by collecting aggregated, anonymized usage data. Used to improve Platform performance and user experience;
• Functional Cookies: Remember your preferences (such as language settings and login status) to provide a more personalized experience;
• Marketing Cookies: Used to deliver relevant promotional content about rpjl. These are only set with your prior consent.

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the rpjl Platform. For detailed information on the specific cookies we use, please refer to our Cookie Notice available on the Platform.

9 Your Privacy Rights

Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights with respect to your personal data held by rpjl:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy;
• Right of Access: The right to request a copy of the personal data rpjl holds about you and information about how it is being processed;
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 13. We will respond to your request within thirty (30) days, subject to identity verification and any applicable legal limitations.

10 Children's Privacy and Age Restriction

The rpjl Platform is strictly intended for individuals who are 21 years of age or older, in compliance with Philippine gaming laws and PAGCOR regulations. rpjl does not knowingly collect personal data from individuals under the age of 21.

If rpjl becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on the rpjl Platform, please contact our support team immediately at [email protected].

rpjl employs age verification procedures at registration and reserves the right to request additional proof of age at any time. Providing false information about your age constitutes a material breach of our Terms & Conditions.

11 International Data Transfers

rpjl primarily processes your personal data within the Philippines. Where it is necessary to transfer your personal data to service providers or partners located outside the Philippines (for example, cloud infrastructure providers or international KYC verification services), rpjl will ensure that such transfers are carried out in accordance with the Data Privacy Act of 2012 and that appropriate safeguards are in place to protect your personal data, including contractual clauses approved by the National Privacy Commission.

By using the rpjl Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Privacy Policy, subject to the safeguards described herein.

12 Changes to This Privacy Policy

rpjl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. The date of the most recent revision is indicated at the top of this page.

Where changes are material, rpjl will notify registered users by posting a prominent notice on the Platform and, where practicable, by sending a notification to the email address associated with your account. Your continued use of the rpjl Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how rpjl is protecting your personal information.

13 Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by rpjl, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Response Time: We aim to respond to all privacy-related inquiries within 30 days
• Support Hours: 24 hours a day, 7 days a week

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you are not satisfied with our response to your privacy concern.